FAQ
Faith Database Patch
Ensure your Faith Database is up to date. Download the Faith Database Patch free!
- Faith Database Patch (4.85 MB, 10/22/2008)
Frequently Asked Questions
1. I haven't received my email confirmation for my Download. Can I still download?
Once your order is complete, you will be sent an email confirmation with details of your order. If you have selected the Download version of the Faith Database, you will also be instructed in how to login to download. If you haven't received your email (be sure to check your spam or junk folders, since that is often what has happened), you can still login in by clicking here.>
2. I have Vista 32-bit, the disk keeps spinning when I am trying to install. Why doesn't the Installation Wizard display?
When running Vista 32-bit for your operating system, the Installation Wizard can take up to 10-15 minutes to display. (note: Faith Database is not compatible with Vista 64-bit).
3. How do I download to my PDA or cell phone?
a. Click on the Writings tab.
b. Click on the writer and the book you wish to export.
c. Click on the “Print Preview/Export” button.
d. Click “Yes” to export entire book.
e. Click “No” to export to PDA. Be patient, this step may take several minutes.
f. A file will be created with the same name as the title in the following directory: C:\FDB\Export\Book_Title.HTM
g. Use ActiveSync or other software your PDA uses to transfer files to the PDA. If your PDA/Cell Phone does not use ActiveSync but has email you can send it to yourself as an attachment.
h. Open the file you transferred/emailed using your Internet Browser.
4. When will I get my Friend's 10 books a month?
You will be notified by e-mail that your books are ready for download. The file should be posted on the website by the 15th of each month. Simply login and click “Download.”
5. What should I do if I have problems installing the downloaded program?
In some cases the file you’ve downloaded will have the “.exe” file extension dropped. Simply rename the local file and add “.exe”, then double-click on the .exe file to install. For other problems contact technical support.
6. When will the new Mac version be available?
The Mac version is still under development. You will be able to receive a CD or download the program from the web site. Please contact us if you are interested in being notified when the Mac version is available.
7. Will the Mac version also be available as a CD or a download?
Yes, the Mac version will be available in the same formats as the Windows PC version.
8. How much is the network version license fee?
The 30-user network license will be $339.95. You will be able to receive a CD or you will be able to download the network version program from the website. The network version will run on Unix, Linux, Mac or Windows and will require both MySQL and Apache to be already installed on your server. A release date is not available at this time.
9. Can I make a backup of my downloaded application?
After downloading this software, you should make a backup copy on a CD or other backup media in case you need to reinstall it.
